Refund policy
Returns/Exchanges
RETURNS/EXCHANGES:
ORDERING: You are responsible for ordering the correct size and quantity you need. Since I usually only order exactly what you pre-order, I usually don't have extras to trade and exchange. Please double check your size, neck style, color (if applicable) before checking out. Also, the item description includes all necessary details of the shirt including, but not limited to, Brand, Color, Fit, Sizing Info, Arrival Estimate, etc. Please review the description prior to checkout to clear up any confusion. After an order has been placed, we cannot cancel the order.
PRE-ORDERS: Pre-Orders are items that we only order what everyone has stated what they want, I cannot accept exchanges/returns. To ensure that you are ordering the correct size, I recommend trying on the shirts before you pre-order a size to make sure that it will fit you well! If a shirt is running true to size/big/small, I always state in the description.
RETURNS/REFUNDS/EXCHANGES: Due to our constantly changing stock, we are ONLY able to offer store credit for items. Items MUST be mailed back to us within 14 days of delivery date of the package. Return address is: Diamond N'Boots Boutique, PO Box 768, Stanfield, AZ 8172. Pre-Order Items, Mystery Shirts, Mystery Bags or Boxes, Earrings, Jewelry, Bracelets, Hair Accessories, Hats, Hair Ties/Coils, Car Scents, Bath & Body Items and SALE items CANNOT be mailed back for store credit or exchange. These are Items are a FINAL SALE and No Refunds/Store Credit/Exchanges will be allowed. Store Credit will be issued via email to the email address associated on your account. Store Credit must be used within 1 year. Excessive Returns: Please Note that we limit returns to TWO Per 30 day period. Please allow 7-10 BUSINESS days for processing of your return. Returns mailed to DNB After the 14 Day Return Time Frame are NOT Eligible for Return and Will Be Mailed Back to the Sender.
DAMAGED/DEFECTIVE MERCHANDISE: Please inspect your merchandise before wearing and washing! Damaged Items MUST be accompanied by the mailer they were mailed in. Unfortunately, after 3 days have passed since you have received your item, I CANNOT refund or exchange. You MUST email us at: diamondnbootsboutique@gmail.com within 3 days to start the return process; please include pictures of the damage AND of the mailer. DNB Is NOT Responsible for Damaged Items While Using Scissors to Open Packages.
WASHING INSTRUCTIONS: I always suggest washing on cold water, inside out and hang dry. Shirts with crystals, wash on cold water inside out and hang dry. Any items with glitter, rhinestones, etc. I would recommend washing inside out. Any items with foil should be hand washed, no iron and hang dry to preserve the life and beauty of the foil. Any items labeled as Acid Wash or Oil Rubbed should be washed separately, the first wash in cold water inside out and Hang Dry. Acid Wash Tees tend to get softer a little thinner the more they are washed.
ORDERING: You are responsible for ordering the correct size and quantity you need. Since I usually only order exactly what you pre-order, I usually don't have extras to trade and exchange. Please double check your size, neck style, color (if applicable) before checking out. Also, the item description includes all necessary details of the shirt including, but not limited to, Brand, Color, Fit, Sizing Info, Arrival Estimate, etc. Please review the description prior to checkout to clear up any confusion. After an order has been placed, we cannot cancel the order.
PRE-ORDERS: Pre-Orders are items that we only order what everyone has stated what they want, I cannot accept exchanges/returns. To ensure that you are ordering the correct size, I recommend trying on the shirts before you pre-order a size to make sure that it will fit you well! If a shirt is running true to size/big/small, I always state in the description.
RETURNS/REFUNDS/EXCHANGES: Due to our constantly changing stock, we are ONLY able to offer store credit for items. Items MUST be mailed back to us within 14 days of delivery date of the package. Return address is: Diamond N'Boots Boutique, PO Box 768, Stanfield, AZ 8172. Pre-Order Items, Mystery Shirts, Mystery Bags or Boxes, Earrings, Jewelry, Bracelets, Hair Accessories, Hats, Hair Ties/Coils, Car Scents, Bath & Body Items and SALE items CANNOT be mailed back for store credit or exchange. These are Items are a FINAL SALE and No Refunds/Store Credit/Exchanges will be allowed. Store Credit will be issued via email to the email address associated on your account. Store Credit must be used within 1 year. Excessive Returns: Please Note that we limit returns to TWO Per 30 day period. Please allow 7-10 BUSINESS days for processing of your return. Returns mailed to DNB After the 14 Day Return Time Frame are NOT Eligible for Return and Will Be Mailed Back to the Sender.
DAMAGED/DEFECTIVE MERCHANDISE: Please inspect your merchandise before wearing and washing! Damaged Items MUST be accompanied by the mailer they were mailed in. Unfortunately, after 3 days have passed since you have received your item, I CANNOT refund or exchange. You MUST email us at: diamondnbootsboutique@gmail.com within 3 days to start the return process; please include pictures of the damage AND of the mailer. DNB Is NOT Responsible for Damaged Items While Using Scissors to Open Packages.
WASHING INSTRUCTIONS: I always suggest washing on cold water, inside out and hang dry. Shirts with crystals, wash on cold water inside out and hang dry. Any items with glitter, rhinestones, etc. I would recommend washing inside out. Any items with foil should be hand washed, no iron and hang dry to preserve the life and beauty of the foil. Any items labeled as Acid Wash or Oil Rubbed should be washed separately, the first wash in cold water inside out and Hang Dry. Acid Wash Tees tend to get softer a little thinner the more they are washed.
FACEBOOK VIP GROUP: Please join the Diamond N'Boots Boutique VIP Group for a first look at new arrivals, contests, free shirt giveaways and SO much more! Join here: @diamondnbootsboutiquevip you can also follow us on Facebook: @diamondnbootsboutique. Any contests via Facebook have 24 hours to claim your prize or the prize will be forfeited.
EMAIL LIST: Facebook tends to change the content that is displayed on our Facebook VIP Group and Business page from time to time. If you'd like to sign up on our Email List, Go to:Â https://Diamondnbootsboutique.com/Â and scroll to the very bottom to add your email address.
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I hope you find something that you can't live without! I try to find things that I would like and buy, but most of the time I end up buying one, too! If you have any questions, feel free to message me or email me at: Diamondnbootsboutique@gmail.com
Make your day Amazing! Shawna
Updated and Effective: 01/01/2022
EMAIL LIST: Facebook tends to change the content that is displayed on our Facebook VIP Group and Business page from time to time. If you'd like to sign up on our Email List, Go to:Â https://Diamondnbootsboutique.com/Â and scroll to the very bottom to add your email address.
​
I hope you find something that you can't live without! I try to find things that I would like and buy, but most of the time I end up buying one, too! If you have any questions, feel free to message me or email me at: Diamondnbootsboutique@gmail.com
Make your day Amazing! Shawna
Updated and Effective: 01/01/2022