Shipping policy
Shipping and Handling
HANDLING TIME FRAME: Orders will be processed and ship within 7-21 days of order.
ORDER TIME FRAME: Orders received after 5PM Monday - Friday time frame will begin the next business day. Business days are Mon-Fri excluding holidays. We will not process orders received the Friday before thanksgiving or the Monday following thanksgiving. Orders received from December 20th will not be processed until the Monday following the New year.
Currently we are only shipping in the United States this will change with more request to ship out of the country.
ORDER TIME FRAME: Orders received after 5PM Monday - Friday time frame will begin the next business day. Business days are Mon-Fri excluding holidays. We will not process orders received the Friday before thanksgiving or the Monday following thanksgiving. Orders received from December 20th will not be processed until the Monday following the New year.
Currently we are only shipping in the United States this will change with more request to ship out of the country.
MYSTERY Box's: Coming soon! The shirts normally would retail for $30+. Every month from the 1-10th, we start taking orders for the following month. The shirts will be shipped the first week of the month. Same dates apply each month. There are no refunds or exchanges on Mystery Shirts - that's the Mystery Aspect of it :)
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SHIPPING: We ship USPS First-Class Mail for packages under 15 oz. Above 16 oz. packages are mailed via Priority Mail. You will receive a shipping confirmation email with a tracking number and projected delivery date. We often Pre-Print Labels Before They Actually Ship. Packages Will Show an Accepted Date at our Local Post Office When They are Scanned In.
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SHIPPING: We ship USPS First-Class Mail for packages under 15 oz. Above 16 oz. packages are mailed via Priority Mail. You will receive a shipping confirmation email with a tracking number and projected delivery date. We often Pre-Print Labels Before They Actually Ship. Packages Will Show an Accepted Date at our Local Post Office When They are Scanned In.
LOST OR STOLEN PACKAGES: Diamond N'Boots LLC is not Responsible for Lost/Stolen Packages, Packages Sent to the Wrong Address or Refunding/Replacing Lost Packages that have not been delivered. However, we will work with you to try and locate the package. In the rare instance, your package is lost or missing, I would suggest calling your local Post Office and providing them with the tracking number that was emailed to your or you may file a Missing Mail & Lost Package Claim via USPS Here:  https://www.usps.com/help/missing-mail.htm
All claims will be reviewed on a case by case basis. Claims may take up to 4 weeks to process. Once USPS responds we will be able to determine how to move forward. In the meantime, please be patient with us as we work with USPS. Filing a claim does not guarantee USPS will partially or fully compensate/reimburse you for your lost/stolen package, but we will do our best to assist you through the process. Once packages are placed in the hands of USPS our access to information is very limited. In some cases, it can take up to 7 business days for USPS to deliver the package to be delivered after it has been marked delivered. Please allow that amount of time before reaching out. Packages that show the package was delivered at the correct address via GPS tracking from USPS, must accompany a police report to be considered for a replacement.
Our website offers Route Insurance to purchase at checkout. This is a great feature to protect your package in case your order gets lost, damaged or stolen in transit. If you choose to decline the protection, will will give you contact information to fill out a Missing Mail Report, we we will no longer be filing them out if Route Insurance is declined.
All claims will be reviewed on a case by case basis. Claims may take up to 4 weeks to process. Once USPS responds we will be able to determine how to move forward. In the meantime, please be patient with us as we work with USPS. Filing a claim does not guarantee USPS will partially or fully compensate/reimburse you for your lost/stolen package, but we will do our best to assist you through the process. Once packages are placed in the hands of USPS our access to information is very limited. In some cases, it can take up to 7 business days for USPS to deliver the package to be delivered after it has been marked delivered. Please allow that amount of time before reaching out. Packages that show the package was delivered at the correct address via GPS tracking from USPS, must accompany a police report to be considered for a replacement.
Our website offers Route Insurance to purchase at checkout. This is a great feature to protect your package in case your order gets lost, damaged or stolen in transit. If you choose to decline the protection, will will give you contact information to fill out a Missing Mail Report, we we will no longer be filing them out if Route Insurance is declined.
COMPLETE ORDERS: Please note, that we only ship COMPLETE orders. If you order a Mystery Shirt or a Pre-Order Tee, items ordered with your Pre-Order item will ship together when the tees are shipped out. We are a small business and this makes it easier and more organized on us to ONLY Ship Complete Orders out. When an order is placed that includes a Pre-Order item, it automatically goes into our shipping queue as a "HOLD" order and doesn't show up in our system as an order that needs to be shipped yet because the order includes a Pre-Order item. If you need something shipped sooner that we have in stock, you are more than welcome to place a separate order for those in-stock items to be shipped separately. When your items have shipped, you will receive a shipping confirmation email with a tracking number.
CORRECT ADDRESSES: Please verify before checkout that the address you have entered or that auto-populates from PayPal is correct. We are not responsible for packages mailed to incorrect addresses. If your package is returned back to us for an incorrect address, please email us at: diamondnbootsboutique@gmail.com and we can invoice you for the additional shipping costs to re-mail your package to the correct address.
CANCELING ORDERS: Once an order has been placed on the website, we cannot cancel it for any reason.
FREE GIFTS: From Time to Time. Diamond N'Boots Boutique gives a free gift in orders. This may include Candy, Hair Ties, Car Scents, Bracelets or a Variety of Other Free Gifts to thank our customers for their purchases. If you have an allergy or would request not to have a free gift, please include a note at Checkout that you would not like a free gift, etc.
FREE GIFTS: From Time to Time. Diamond N'Boots Boutique gives a free gift in orders. This may include Candy, Hair Ties, Car Scents, Bracelets or a Variety of Other Free Gifts to thank our customers for their purchases. If you have an allergy or would request not to have a free gift, please include a note at Checkout that you would not like a free gift, etc.